Business Intelligence

| KPIs of telecom Industry | Business Intelligence assignment| Submitted ToDR.G.KannabiranMrs.P.SrideviSubmitted By| Jayachandran.M- 215109071Sabri bin Kasim-215109083Archana.V-215109051| Submitted On15th April 2010| DEPARTMENT OF MANAGEMENT STUDIESNATIONAL INSTITUTE OF TECHNOLOGY,TRICHY| Contents 1.0 knowledgeability3 1.1 Identifying KPIS of an Organization3 1.2 Categorization Of Indicators4 2.0 Key Performance Indicators For Telecom Industry4 2.1 Call center5 2.2 Systems and Network Performance abbreviation / Capacity Planning5 2.3 Revenue / Financial digest6 2.4 customer Satisfaction6 2.5 Quality / Usage (Airtime): Analysis of the volume of undefeated calls6 2.6 Coverage7 2.7 Marketing7 2.8 Faults and complains (Trouble tickets analysis)7 2.9 Fraud Analysis7 2.10 Compliance / profit Analysis8 2.11Customer Analysis8 3.0 A Case Analysis of KPIs in Different Mobile Service Provider8 3.1 Our Analysis of Bharti Airtel KPIs9 3.2 KPIs of Vodafone10 4.0 Suggestion of unexampled KPIs / categories11 4.1 New category :11 4. 2 New KPIs under assorted categories12 5.0 Conclusion13 6.0 References13 KEY PERFORMANCE INDICATOR 1.

0 Introduction A performance power or key performance indicator (KPI) is a quantity of performance. Such measures are commonly used to help an governing body define and evaluate how successful it is, typically in ground of making progress towards its long-term organizational goals. KPIs can be specified by answering the question, What is really important to diametrical stakeholders?. KPIs may be monitored using Business Intelligence techniques to tax the present state of the business and to assist in prescribing a course of action. The act of monitoring KPIs in real-time is know as business activity monitoring (BAM). KPIs are much used to value difficult to measure activities such as the benefits of leadership development, engagement,... If you want to get a full essay, mold it on our website: Ordercustompaper.com

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