Strategic Quality Management and Customer Satisfaction Paper

In today?s rapidly changing world, an ongoing value platform merchant ship help to increase the timber of a product or service an arranging produces. The plan can help to meet and or exceed the standards of the product and free-base an on time delivery system. To be able to receive a successful improvement plan, an organization must oblige a well-designed strategical plan that is in line with the armorial bearing and vision of the organization.

This paper will discuss how quality is linked to Huffman truck Co.?s strategic plan objectives, analyze the procedure improvement plan that the Huffman currently uses and give examples of the tools and techniques used to broadsheet quality. Lastly, this paper will show who has the ultimate responsibility for quality assurance, and the extent to which the organization?s process improvement plan is related to their strategic plan.

Huffman Trucking Company was established in 1936 with a single tractor-trailer. The growth of the companion was the direct final result of World War II and the increased demand for carrier wave operate between factories in the Midwest to ports on the eastern hemisphere Coast. By 1945, the fleet had increased in size to 16 tractors and 36 trailers. The business relationship forged with the U.S. Government continues today. Huffman Trucking continued to grow from internal sales and the acquisition of cardinal Eastern regional carriers.



This growth has enabled Huffman Trucking to continue to be privately held.

Their mission statement is ?To be a profitable, growing, adjustive company in an intensively competitive logistical services business environment. And the vision is ?To be a model company to our stockholders, employees, customers and all stakeholders?. (University of Phoenix- Virtual Organization, 2000, p. 1) In recount to do this the organization needs to link quality and process improvement to the strategic plans and objectives using the various...

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