November 2, 2009
The Learning Curve Theory
Mario’s Pizzeria opened for business in 1950. primed(p) in an indoor mall, Mario’s has become a favourite eatery among residents in the Palms Springs, CA. Recently, the restaurant has experienced an increase in guest dissatisfaction with long custody times and many are balky without being served. For ii months, Mario has enlisted the managerial and operational decision making of his grandson to increase customer satisfaction. In the restaurant business, long wait lines mean the business is not operating at power. Mario’s focus must focus on balancing the gains of increase service capacity and the cost incurred by doing so (University of Phoenix, 2009). once values for unit production are determined, Mario’s management can apply the learning curve theory concepts to in decisions regarding planning and controlling operations (Bhada, 1970).
Process Performance Data
For Mario’s Pizza, performance measurement is a significant basis for the boldnesss’ process, capacity and operational costs. Mario’s grandson spent the initial first two weeks analyzing the organization’s operations.
During his observation, the tables had an extremely high utilization tread of 97% and the customer wait time ranged between 11 to 12 minutes (University of Phoenix, 2009). dining tables 1, 2 and 3 list the organization’s initial performance data taken from the scenario.
Table 1
Process
Activity ( storage areaing Line Process)Time (Peak)
Customer Enters at6:30 p.m.
Customer waits till6:41 p.m.
Customer Seated at6:42 p.m.
hostelry Taken at6:44 p.m.
Order processed at6:46 p.m.
Order to Kitchen at6:48 p.m.
Customer Served at7:01 p.m.
Customer eats Pizza till7:19 p.m.
Billing and salary at7:21 p.m.
Customer Exits at7:23 p.m.
Line Control Goal (minutes)Results (minutes)
Average Wait TimeLess than 9 minutes...If you want to get a full essay, order it on our website: Ordercustompaper.com
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