Strategic Staffing
Student Name:| mare Esperanza Batista|
Job Title:| Customer Service Agent |
picture description of position:| A person dedicated to advert customers by answering their questions on the phone, by email or in person.
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1) oppugn Question:| What is your reaction when you receive a call from an angry customer?|
wherefore is this question classic? What flake of information are you hoping to enkindle from the candidate?| This is a question is very important, because as a customer proceeds agent you allow receive a lot of calls and whatever of them with upset customer, we need to ask it to satisfy if they will shell out the situation they way we want it.|
2) Interview Question:| What you do when you are turn down or when you try to puzzle out a sale, how you overcome rejection?|
Why is this question important? What cause of information are you hoping to elicit from the candidate?| This a cracking way to see how they use the rebuttals and also how they can hairgrip the member to reach the goals of sales.|
3) Interview Question:| What would you do if you echo that your feedback is not correct?|
Why is this question important? What vitrine of information are you hoping to elicit from the candidate?
| Need to see is agent is open to feedback, how they will react if they dont like the results, how theyll find a professional to discuss the results of the score.|
4) Interview Question:| Give me an example when you have to deal with a dissatisfy customer and what you do to change his mind?|
Why is this question important? What type of information are you hoping to elicit from the candidate?| Is good way to know if the agent will be prepared and he has the experience to handle this type of calls. Also they can share their previous reactions and solutions to this type of situations.|
5) Interview Question:| Why did you like about taking calls for close 8 hours?|
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