Knowledge Management Practice at Mindtree

KM apply at Mindtree Mindtree visit 10th kinfolk 2007 Presentation by Raj Datta Mindtree he verbalise believes in a holistic KM Approach. It is of import to cover the entire action calendar method of companionship when we think of tot every(prenominal)y friendship management initiative in an system. And to do so we need to greet the spiral nature of the knowledge and the interdependencies. The 2 types of KM approaches ar Controlthe scheme monitors the KM database and the quality of content generated.CommunityThe communities of knowledge automatically filter out cast aside exploitation peer reviews which is a more than transp arnt process. Mindtree approach to build a KM solution He utter t wear people be naturally make to role. KM is an emergent phenomenon familiarity is non produced like manufacture goods If control is softer on that point will be more self-importance agreement and collaboration Environment and farming play in important aim in KM A extravagantly focus on the needs of the intimacy worker is essential Change is enabled, not forced.KM goal at Mindtree To establish systems , member and Culture that helps to continuously build their capable capital. Intellectual capital can be found in 3 forms Knowledge of the people/individuals of the disposal. Knowledge contained in the organizational structures, processes, social networks. Knowledge contained in the interfaces between the organization and its clients. KM is socio technical in nature. A good and hard-hitting KM practice can influence the organization in the following(a) ways fall apart Quality higher(prenominal) productivity modern Solutions And therefore Higher Customer joy Faster response time &8212&8212&8212> Higher Employee Satisfaction Increased Speed of delivery lead to Shorter learning curves Knowledge lifecycle The cycle given infra is called GALIS. The Get and dole out parts of the cycle are enabled using a centraliz ed repository. Certain types of Knowledge can be imparted by Training. exactly certain other types of knowledge are emergent. Knowledge that cannot be divided by training needs to be shared and communicated using other means such(prenominal) as Storytelling Roleplay Simulation Games Stories are the way in which the core set of the comp either are passed on to the associates.This helps associates generalize the levels of integrity, right behavior etc expected from them. The KM journey of Mindtree involves various of SocioTechnical solutions. They are illustrated below OsmosisIt the annual technical fest conducted my Mindtree in which Mindtree minds share their technical bedevil knowledge and give products/projects to the rest of the company. CommunitiesGroups of people with common interests who stand by together and discuss issues pertaining to their areas of interest and thereby enable knowledge sharing. These gatherings have their admit website supported by KM group a nd make their own membership rules. They reserve themselves and are not controlled by any external agent. Examples OOAD, Japanese, construct etcKnowledgeNet, Project Space, connected Minds and Open Mind are all gates, some which facilitate information flip and discussions within the organization and some with the clients. KnowledgeSafari,Unconference etc are other techniques used by Mindtree in their KM practice. Knowledge Driven project management is practiced in Mindtree. neuronThis is a portal that manages the nouss generated by the Mindtree minds. It is the beast for Idea and Innovation management. The tools and techniques used by Mindtree for creative and systematic innovation are Six thinking hats TRIZ Mindmapping Ideas go done the stages of Feasible Viable Develop DeployOn the portal the idea submissions have the following handle Idea Submitted by Primary family unit Primary Nurturer Statefeasible/ feasible/etc IP Potential Any commentary on any idea should unceasingly be accompanied by comments from all the thinking hat perspectives i. e a black hat comment has to be substantiated with comments from all the other colored hat perspectives. This way the initial biases towards any idea are removed and subjectivity in decisions is reduced. The rewards and recognition for practicing KM in the organization are given in the following forms Community Champion deed over Innovation award Top 10 submitters award Patenting Award Community of the quarter award.Over the strain of time it has been observed that the incidence of awards are coming down and knowledge sharing is happening with lesser external incentives. closure The following are the important points to be noted from this study The culture of the organization impacts the KM practice Communities of practice is an effective way of knowledge sharing . It is important to note the power of IT in KM The socio-technical nature if KM has to be considered mischievously for any KM practice. &8212&8212&8212&8212&8212&8212&8212 acquaint founder LEARN GET SHARE INNOVATE Neuron COLLABORATE ConnectedMinds+OpenMind+ProjectSpace SHARE KnowledgeNet OSMOSIS yearly Tech Fest COMMUNITIES