Shipping

This has Included the aim of effort and costs associated with several courses of treats. I build also considered our obligations both leg everyy and morally to our guest and our future node. Our business has always held Itself and Its products to the highest step standards and our customers in turn have rewarded us with continued trust and business. Our genius and image should be a considering factor with every course of action that we take. I have c arefully considered possible options and have identified 3 viable capabilities which would keep our reputation intact and domiciliate the service our customers have come to expect.We can remake the talk in question and repackage the intact collection remove the talk and mail the collection with a reserve of exchangeable or higher value from our catalogue keep the peach Included but add a separate renewment of similar or even higher value with Instructions to recall the whistle and replace. Any dissolving agent should e nsure the utmost customer satisfaction and provide our customers with the care and consideration, not to mention value, our customers rely on when they chose our confederacy. It is also most-valuable to try to minimize the cost and effort required to remedy.This allow not only minimize financial stupor to the troupe but pass on help ensure we can remedial quickly in tell to fulfill our shipments on time. All three have prefers and disadvantages which I will elaborate. The first option, remake the whistle in question and repackage the entire collection, has the advantage of providing our customer with exactly what they enounceed and thus not Jeopardize the family we have In place. It would however be a significant job as we would experience a great amount of labor for the pay off and unpacking and repacking of the product.Legally and goodly there would be no issues but the financial impact of this approach would be ab unwrap The second option, remove the whistle and repla ce with an item from our catalogue of equal value would allow us to put on stock on hand and ship quickly. If the customer requests, we can ship the remade whistle at a later date. This option would remove the estimable and potentially legal concerns of shipping an unsafe reduce and if the customer accepts the stand-in without requesting the shipping of the whistles to follow, would be significantly less costly than remaking the whistles in urgency to meet the shipping deadline.However, by substituting the whistle, even religious offering to ship the replacements at a later date, our reputation of accurate and by the bye shipping may be compromised with this customer. The third option, keep the whistle include but add a separate replacement of similar or even higher value with instructions to discard the whistle would exempt costs f remunerate and additional shipping. The schools could keep or discard the whistles as the whistle would pass any safety issues in mho America.Thi s would eliminate any legal concerns and would provide the best value to the customer and lowest cost to the company. However, knowing that these would not pass safety levels in the U. S. I feel that this would be highly unadvisable. If the schools chose to keep the whistles there could be resulting health issues to the children. My proposeation would be to proceed with the first option, to remake the whistle and repackage immediately. Although it is the most costly to the company upfront, the loss of reputation or customer faith would prove more costly in the retentive run.Our company prides itself on delivering to the highest levels. Compromised quality or orders the customer may feel are incomplete could damage the relationship and potentially future business. Additionally, any solution that may allow the tainted whistles in the hands of children could result in a more serious lack of confidence in our company. Our company is built on providing for educational and safe experien ces for children worldwide. Anything less would be unethical.In order to get in front of future issues of this type I urge that we put in place a formal notification and escalation do for concerns of toy safety. We should clearly spell out what each employee is responsible to do and how the company will respond. If we consider potential issues before they occur and grapple the remediation it will remove any chance that we will be pressured into a fast and poor choice which may have long term impact to our company or our customers. I also recommend that we formalize the company ideals into a code of administer that is available for our employees and customers.An sensitive example that addresses responsibility to all stakeholders internally and externally is the code of conduct for the Matter Company. The Matter Company code of conduct addresses legal and ethical concerns and how to respond if there are concerns. (Matter Inc. , 2011) The Matter code of conduct removes any cloud o f Judgment in a tough situation by addressing the concerns of the company, its stakeholders and its customers. It provides a clear explanation of the need and is easily understood. It includes core arrogate and play to grow.It also includes a value statement act with soaked integrity that makes the companys emphasis on ethics to be paramount. The code of conduct addresses the responsibilities of all employees and additional responsibilities of leaders to be role models. In addition it spells out the consequences that should be expected if the code of conduct is not adhered. I potently suggest that we develop a complete code of conduct such as this that will provide a guideline for the company and its employees for any future events as well as the day to day expectations.