Benchmark Pacific Gas & Electric Company (Pg & E)

Pacific Gas & Electric Company (PG & E) After rising from bankruptcy following California energy crisis in belated 2000, Pacific Gas and Electric Company (PG&E) had to face an uphill task to deal with rising industry standards and meeting node expectations. There was little open, two-way communication between exclusively hierarchies. Messages across departments and levels of management were not consistent. There were many attempts to indoctrinate the philosophies of open communication between all the channels plainly ingrained research showed that every such effort was viewed as temporary fixes. In addition, many employees were suspicious of companionship¡¦s transformational program and perceived it as synonymous with downsizing. PG&E¡¦s desire to overcome this pitfall leads to massive communication and ethnic transformation within PG&E (Stephan, 2006). The vernally formed internal communications department introduced a concept of ¡§Extended leading Team (ELT)¡¨ (Stephan, 2006) that would include the entire senior as well up as the supervisory staff across the organization. Elaborate cultivation program was developed and implemented to educate the members of ELT. Necessary tools were provided to the members of ELT to bring through their new responsibilities as leaders in the transformation.

A new get along of customer-focused and ethical values that would encourage integrity, accountability and gardening of excellence along with supporting behaviors to promote these values were adopted. In order to achieve the desired objectives, PG&E then set goals for itself and for the ELT. A separate program was established to monitor and measuring rod the progress towards the desired result. Based on the feedback received through various channels that would include all levels of employee structure, the ELT designed a variety of programs such as formal and informal forums, company get-togethers with participation of senior staff, news flash/emails, website etc, which would encourage freehanded communication flow and... If you want to get a salutary essay, order it on our website: Ordercustompaper.com

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